Jeff Milne, MBA, PMP®



Cloud Architecture Product/Project/Portfolio Management Data Management Process Innovation

Over 20 years delivering Cloud/IT innovations across a wide range of industries - envisioning and launching ground-breaking SaaS products, architecting/managing complex global cloud services, and providing solutions to top companies: D&B, Oracle, Deloitte Consulting, Equifax, Bank One, GE, Texas Instruments, Bell Labs, Sabre Travel, Pepsico Foods, and many more.

AWS: 6 years of deep, hands-on experience architecting & managing multiple SaaS production environments with a global footprint of over 1,100 VMs, numerous data platforms, B2B/HA/analytics, and 3rd-party products like DataDog, CloudEndure, Jira, Zabbix, etc.

GCP: 1+ year (300 VMs) migrating multiple Oracle EBS, SAP R/3 environments from VMware, Hyper-V.

Widely recognized as an expert across all facets of commercial software development.

Industry awards: "Technology Company of the Year", "Trend Setting Product", "Rising Star", and Special Commendation.

Global Multitenant Cloud / SaaS Architectures,

Data Warehouse / Business Intelligence, Systems Integration,

Full Software Development Lifecycle (traditional, Agile),

IT Consulting, Business Process Outsourcing, Customer / Vendor Management,

Cost Optimization, SOX Compliance


TAKE SOLUTIONS (4 1/4 yrs.); was purchased by ACLATE (1 1/4 yrs.), Austin, TX                               07/2014 – 01/2020

AWS Cloud Delivery Manager, TAKE SOLUTIONS: cloud supply chain collaboration product (Web & B2B).

Responsibile for production environments: strategy, budget, SLAs.  Rearchitected and automated all services - greatly improving availability, security, visibility, auditability. Implemented comprehensive standards and processes that enabled end-to-end automation, while improving the ease of learning and understanding.


·  Simplified / right-sized multiple production environments - reducing costs by over 50% in 18 months.

·  Defined / implemented comprehensive standards for process and naming - enabling end-to-end automation.

·  Created reusable assets to automate build/maintenance of environments (PowerShell, CloudFormation, CLI).

·  Implemented end-to-end monitoring, alerting, and management dashboard.

·  Implemented backup / recovery & data archiving for Customer and Operational data.

·  Implemented/tested Disaster Recovery procedures, tools, and documentation.


·  Shielded VMs: removed all public IPs, put servers behind public Load Balancers & NATs, added 2FA.

·  Encrypted all data-at-rest and in-transit.

·  Implemented Least-Privilege admin model using AWS IAM & Organizations, Active Directory, Group Policies.

·  Implemented SaaS release and OS patch processes, ensuring all resources upgraded / patched to the latest.

·  Implemented comprehensive logging and consolidated logs in S3 with proper lifecycle management.

Cloud SaaS Ops Architect, ACLATE: specializes in acquiring and managing Cloud-Native SaaS companies.

Worked with a small global team of 5 people, all remote, to optimize cost/performance for 12 multitenant SaaS products in AWS, automate ops, resolve production issues, and migrate on-prem R&D/QA assets to the cloud.

AWS Production Management (from the acquisition of 6 companies):

·  Environment: 11 AWS accounts, 12 SaaS Products, 1,100+ VMs, 38 RDS Instances, over 1 PB storage

·  DBs: SQL Server, Oracle DB, MySQL, Aurora, PostgreSQL, DynamoDB, SimpleDB

·  Systems: Windows Server, Linux, Solaris, Oracle EBS/OPM, SAP R/3

·  Services: EC2, VPC, EKS, S3, EMR, ElastiCache, Kinesis/Firehose, Lightsail/QuickSight, SageMaker

·  Operations: CloudFormation, CLI/PowerShell, Simple Systems Management (SSM), Datadog, CloudWatch, PagerDuty, Zabbix, AWS Migration Hub, CloudEndure, GitHub, Jira, Confluence, Slack, G-Suite Products.

Migrate / Lift and Shift:

·  Used CloudEndure to migrate R&D and QA envs. into GCP for multiple cloud SaaS product companies.

·  GCP: managed 300 VMs running SaaS products integrated with SAP & Oracle ERPs and RosettaNet EDI.


CYBERGUILD, Austin, TX   2009 to 2014

Project and Product Management Consulting

Provided ecosystem-wide Project, Process, and Product Management Office (PMO) consulting:

·     Developed comprehensive Performance Management practice for a highly regarded boutique company. Created unique methods and integrated technologies for defining / managing projects, programs, and global project portfolios - scaling from a group up to an entire market ecosystem. Specific roadmaps are delivered by assessing maturity levels and gaps, diagnosing issues, then scoring/prioritizing actions.

·     Established Agile Scrum Project and Product Management for startup SaaS healthcare company focused on integrated, actionable intelligence to manage Clinical Performance, Care, Case, Staffing, and Risk, producing reliable delivery of working software functionality across a distributed workforce.

·     Quickly modeled enterprise business architecture of TXU, the 9th largest US energy service company, which enabled government-mandated deregulation and an open eCommerce market between the 3 new business units and retail partners. Met strict timelines using best practices and data standards.

·     Strengthened the capabilities of a large a financial services company with over 240,000 clients through Business Process Innovation (BPI) workshops and roadmap planning while building a custom / comprehensive BPI methodology and Project Management Office to drive continuous improvement, elevating quality and client satisfaction.


Hoover’s Inc., A Dun And Bradstreet Company, Austin, TX   2009

Leader, Product and Development

Led innovation and growth of Hoover's industry-leading product suite that delivers unique insight from the world’s largest marketable database of 85+ million companies, 100+ million people, and 900 industries. Created integrated, market-specific plans for a suite of 16 customer-facing products, including budgets, resource plans, and development requirements. In under 4 months, delivered a vastly improved, highly stable beta product platform for Hoover’s entire product suite that provided all priority functionality - supported by 12 internal systems.

·        Joined with an executive mandate to launch a totally new product platform within 6 months. Started without a definition of scope, requirements, launch plan, or customer migration strategy. Quickly formed a cross-functional team to create an optimized agile / scrum plan that kept 100+ engineers at full capacity - meeting very aggressive budget and product launch directives. In under 4 months, delivered a vastly improved, highly stable beta product to customers for testing that provided all priority functionality.

·        Drove planning and development of the new flagship product platform and all related products:

o  Web and mobile editions with much richer data and new CRM features that greatly improved analytics and actionable outcomes - to define territories, identify the most qualified leads, connect with them, and stay current with relevant industry / company / people news.

o  Web services integration platform that expanded D&B’s market to value-added partners.

o  Integration components to leading CRM / ERP products for Hoover’s platform that automates / enforces clean and up-to-date customer master list across all users.

·        Developed numerous organization and process improvements:

o  Defined end-to-end product/portfolio lifecycle governance and innovation management processes.

o  Created 2010 budgets and product org. plans with roles, responsibilities, and capacity defined.

o  Drove enterprise knowledge management, real-time status/issue communications (project “pulse”).


Ngenera corporation, Austin, TX   2007-2008

Product Leader

Spearheaded development of the business and product model for a rapidly growing startup with a very innovative Cloud/SaaS solution for mass collaboration, customer interaction, and social media - created with open source products. The unique platform stands alone, or adds value to a customer’s existing CRM, collaboration, or community service - integrated with, Facebook, Twitter, LinkedIn, Microsoft’s SharePoint and Google’s OpenSocial.

·        Created a product platform to support the acquisition of 7 companies that served 1200+ customers.

·        Defined operations model, subscription pricing, contracts, pre and post-sales support, customer community site build-out, selected SAS 70 Type II certified hosting service, performed build / buy analysis, managed vendor relations, and assisted with M&A due diligence.

·        Tailored solutions for each client by using the right combination of Ngenera solutions: on-demand software, visionary/proprietary research, advisory services, and executive education (from acquired advisory companies New Paradigm and Concours Group).

·        Received "Trend Setting Product" award from KMWorld and “Rising Star” from CRM Magazine.


Equifax (Appro Systems), Baton Rouge, LA   2002-2007

Leader, Product Management and Development

Pioneered a highly extensible SaaS product platform to replace multiple industry-leading enterprise Loan Origination products that delivered over $100 billion (est.) in consumer and business loans per year. The new platform was based on a CRM foundation (xRM) and is designed to support multiple product lines, editions, and customers from reusable, highly configurable services (multitenant SOA). The success propelled Equifax to acquire APPRO Systems, then create a new division and roll everything related to a software product under the new unit.  A Chairman mandate tasked me to simplify 750+ global systems that delivers data and analytics on over 400 million individuals and businesses.

·        Revamped product strategies, created business plans, secured funding, led development and market launch for the ground-breaking APPRO product suite for Consumer and Business lending.

·        Directed over 120 employees and 37 consultants.

·        Delivered on time and within budget the APPRO platform that set a new standard in both ease of learning and use, while delivering unparalleled capabilities in an on-demand, highly configurable Web and Web-service based SaaS offering.

·        Drove the APPRO product to the #1 ranking out of 750 Equifax systems rated by Accenture - establishing the working blueprint for subsequent product architectures and governance:

o  Delivered massive 10x or more reduction in complexity of loan system/processing with increased functionality through ground-breaking reusable architecture (xRM, SOA, multitenant, rules-based).

o  Revitalized the product reputation - achieving SAS 70 Type II certification (SOX), Top 2% Microsoft ISV certification, and "Technology Company of The Year" award.

o  Using the APPRO product blueprint, created a plan to rationalize 750 global systems down to best-of-class services, consolidate vendors, and implement standards-based service governance.


Oracle, Dallas, TX   2001-2002

Consulting Sales Director

Responsible for consulting sales across a portfolio of 300+ products to small and medium businesses in the south-central USA region. Fostered excellent business relationships with clients, led account activities between customers, product sales, consulting, and Oracle partners. Forecasted revenue growth and ensured regional business objectives were met.

·        Boosted Central Region business during a down market - introducing new off-site, off-shoring, and process-based solutions, while spearheading new enterprise outsourcing offerings and a major ERP suite upgrade initiative.


Deloitte Consulting, Dallas, TX   1996-1999

Regional Manager, Delivery Management

Championed expert delivery of key SaaS products and Business Process Outsourcing services, leading a team of 30 subject matter experts and development resources. Cultivated vital client relations and won significant new business. Regional responsibility to oversee delivery of consulting solutions based on Deloitte’s best practices.

·        Propelled revenue as the manager responsible for launching $50 million GlobalAdvantage SaaS product and Business Process Outsourcing group, securing their first outsourcing agreement with a large global customer.

·        Revitalized GlobalAdvantage product development to deliver on-time, focusing team members on increasing quality, implemented software development best practices, and fostered collaboration/communications.

·        Was awarded a special commendation for GlobalAdvantage by WorkforceWeek.

·        Responsible for significant growth through acquisition of key clients.

·        Grew corporate capabilities, launching Deloitte Consulting/DRT Systems Dallas regional office.


Previous Experience:

Won and managed consulting projects with Sabre Travel Information Network, Paymentech, and Excel Corporation (division of Cargill), Founder of eBusiness healthcare software firm, Product Manager with REGENISYS, Technical Consulting Manager with BSG ALLIANCE/IT, Data Warehouse Consultant with NAI, DBA with EDS, Lead Analyst with AT&T / BELL LABS, and Lead Systems Analyst with TEXAS INSTRUMENTS.

·        Major role in growing BSG ALLIANCE 450% from $17 million to $93 million by delivering the first 4 major transformational outsourcing projects.

·        Delivered $10 million in savings to TI over 4 years

·        Provided consulting expertise to clients including PEPSICO FOODS, BANK ONE, GENERAL ELECTRIC, and ITT COMMERCIAL FINANCIAL.



Master of Business Administration (Highest Honors)

University of Dallas, Dallas, Texas


Bachelor of Science, Computer Science

Business Administration & Mathematics Minors

Central Michigan University, Mount Pleasant, Michigan



Project Management Professional (PMP ®)


Product Awards and Accolades:

1.      ReGenisys RuleFinder was widely hailed as “unique amongst all global technologies” by industry analysts such as The Gartner Group and Aberdeen Group “to understand, simplify, and manage operational business complexity by accurately ingesting, untangling, modeling, and displaying all system logic.”

2.      GlobalAdvantage was awarded a “Special Commendation” by WorkforceWeek.

3.      APPRO System (the company) was named "Technology Company of The Year" for:
“The 2003 Louisiana Governor's Technology Award” out of over 900 companies.

4.      The APPRO Systems suite was ranked as the top product globally for Equifax across a portfolio of over 750 by Accenture.

5.      nGenera was honored by CRM Magazine with their "Rising Star" award.

6.      nGenera Collaboration suite wins the Trend Setting Product award from KMWorld.